ACCOUNT & PRIVACY
Delete your Know Your Ride account
You can request deletion of your Know Your Ride SAFE 10 account and associated app data. Submitting a request does not immediately delete your account.
Method 1: In the app
Settings → Delete account → Submit deletion request
Authenticated in-app requests are received and verified through your signed-in account.
Verified deletion requests are processed within 72 hours.
Method 2: Cannot access the app?
Email account-deletion@knowyourride.org.
Suggested subject: Know Your Ride account deletion request
Send the request from the email address associated with your Know Your Ride account whenever possible.
We may need to verify account ownership before processing an outside-app request. An email starts a request; it does not automatically authorize deletion.
Verified deletion requests are processed within 72 hours. For email requests, this processing period begins after account ownership is verified.
Keep your information secure
Do not email any of the following:
- Passwords or verification codes
- Authentication tokens or consent links and tokens
- Ride routes or precise location
- Identity documents, unless Know Your Ride later establishes a specific secure verification process
Do not send unnecessary information about a child.
An authorized Know Your Ride operator verifies and processes requests manually, including review of applicable data and any retention exceptions.
Read the existing Privacy Policy.